Storage Haggerston Terms and Conditions of Service

1. Introduction

These Terms and Conditions set out the basis on which Storage Haggerston provides storage, handling and related removal services to private and business customers. By placing a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

These Terms and Conditions apply to all services we provide, including but not limited to storage of goods, collection and delivery, loading and unloading, packing and unpacking, and associated removal services within our normal service area.

2. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, company or organisation that requests or uses our services.

We, us, our means Storage Haggerston, the provider of storage and removal services.

Services means any storage, removal, transport, handling, packing, or associated services provided by us.

Goods means any items, property, personal effects, furniture, equipment or materials that you or your representatives place in our care or premises, or ask us to move, handle or store.

Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written quotation, booking confirmation or schedule we issue to you.

3. Booking Process

3.1 You may request a quotation for services by contacting us and providing accurate information about the goods, access at collection and delivery addresses, any parking restrictions, the required dates, and any special handling requirements.

3.2 Any quotation we issue is an invitation to treat only and does not constitute a binding offer. A binding contract is formed only when we confirm acceptance of your booking in writing or by issuing a booking confirmation or invoice.

3.3 Quotations are normally given based on the information you provide. If that information is incomplete, inaccurate, or changes before or during the service, we reserve the right to amend the quotation or charge reasonable additional fees to reflect the time, labour, materials, or storage space actually required.

3.4 You are responsible for checking the details of any quotation or booking confirmation and notifying us promptly of any errors. If you proceed with the booking, we will assume that all details are correct.

3.5 We reserve the right to decline any booking or to cancel a booking where providing the service would be unsafe, unlawful, or impracticable, including but not limited to where access is not suitable for our vehicles or staff, or where the goods include prohibited items.

4. Services and Access

4.1 We will use reasonable care and skill in providing the services and will endeavour to carry out the work on the dates and times agreed. However, all dates and times are estimates and are not guaranteed unless expressly confirmed as such in writing.

4.2 You must ensure that we have suitable access to the property or site at the agreed times, including safe and legal parking, clear access routes, and permission to enter. Any parking charges, permits, congestion charges, or fines arising from your failure to arrange proper access may be added to your invoice.

4.3 You are responsible for being present or appointing a representative with authority to act on your behalf during collection, delivery, and any access to the storage unit, unless otherwise agreed.

4.4 We may refuse to handle any goods that we reasonably consider unsafe, excessively heavy, fragile without proper protection, contaminated, or prohibited under these Terms and Conditions or relevant laws.

5. Payments and Charges

5.1 Our charges for services will normally be set out in the quotation or booking confirmation. Storage charges may be calculated per unit, per space, or per period, as specified to you.

5.2 Unless otherwise stated, our charges are exclusive of applicable taxes or statutory charges, which will be added where required by law.

5.3 We may require full or partial payment in advance as a condition of accepting your booking. If a deposit or prepayment is required, this will be stated in the quotation or booking confirmation.

5.4 Payment is due by the date specified on the invoice or as notified to you at the time of booking. Where services are ongoing, such as storage, you must ensure that payments are made on or before the due dates for each period.

5.5 If you fail to make any payment when due, we may, without prejudice to any other rights, charge interest on the overdue amount at a reasonable commercial rate, suspend services, deny access to stored goods, or exercise a lien over goods held in our possession until all sums owed are paid in full.

5.6 If we reasonably incur additional costs due to circumstances beyond our control or due to your acts or omissions, including delays, waiting time, or failure to prepare the goods, we may charge you for such additional costs at our standard rates.

6. Cancellations, Postponements and Refunds

6.1 You may cancel or postpone a booking by giving us written notice. Any entitlement to a refund or to avoid cancellation charges will depend on the notice given and any specific terms stated in our quotation or confirmation.

6.2 Where you cancel or postpone with sufficient notice, we may refund any prepayments less any non-refundable costs we have reasonably incurred in preparing for the service, such as vehicle allocation or staff scheduling.

6.3 If you cancel or postpone within a short period before the scheduled start time, we may charge a reasonable cancellation or postponement fee, which may be up to the full amount of the quoted price, to reflect the time and resources reserved.

6.4 We may cancel or suspend services where you are in breach of these Terms and Conditions, where payment is not received when due, or where providing the services would be unsafe or unlawful. In such cases, you may still be liable for charges already incurred.

6.5 If we need to cancel or significantly change a booking due to operational reasons or events outside our control, we will notify you as soon as reasonably possible and, where feasible, offer an alternative date or solution. Our liability for such cancellation will be limited to a refund of any prepayments for services not provided.

7. Your Responsibilities

7.1 You are responsible for ensuring that all goods are properly packed, labelled, and prepared for storage or removal, unless we have expressly agreed in writing to provide packing services.

7.2 You must remove any personal valuables, important documents, money, jewellery, and similar items from the goods prior to collection or storage, as we will not be liable for such items unless expressly agreed in writing.

7.3 You must not store or present for removal any items that are prohibited, illegal, hazardous, explosive, flammable, perishable, contaminated, infested, or otherwise unsuitable for normal storage or transport.

7.4 You must comply with all reasonable instructions given by our staff for safe and efficient performance of the services and for the protection of your goods and our property.

8. Prohibited and Restricted Items

8.1 You must not store or request us to move any of the following without our prior written consent: firearms or weapons, explosives, ammunition, flammable or combustible materials, chemicals or toxic substances, gas cylinders, plants, animals or living organisms, perishable food or items that may attract vermin, illegal goods or substances, or any item that may cause nuisance, damage, or risk to people, property or the environment.

8.2 If we discover prohibited or dangerous items, we may remove, isolate, or dispose of them immediately and without prior notice, at your cost, and we may report the matter to the relevant authorities where appropriate.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable waste management and environmental regulations. You must not use our services or facilities to dispose of waste unlawfully.

9.2 If you require waste removal or disposal as part of our services, this must be agreed in advance. Additional charges will apply for lawful disposal of waste, recycling, or specialist items.

9.3 You must not leave unwanted items or waste in our storage units, common areas, vehicles, or surrounding areas without our permission. Any such items may be treated as abandoned and disposed of by us at your cost.

9.4 Where goods are left in storage after expiry or termination of the contract, and after reasonable notice from us, we may treat the goods as abandoned and may sell, recycle, or dispose of them in accordance with applicable laws, applying any proceeds towards sums owed by you and returning any surplus where reasonably practicable.

10. Liability and Risk

10.1 While we will take reasonable care of your goods while they are in our custody or control, you acknowledge that there are inherent risks associated with storage and removal activities.

10.2 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount per item or per consignment, as set out in our quotation or booking confirmation. If no such amount is specified, our total liability for any one event or series of connected events will be limited to a fair and proportionate sum having regard to the fees paid for the services.

10.3 We will not be liable for any loss or damage that results from your failure to properly pack, protect, or label goods, your failure to remove valuables or prohibited items, inherent defects or fragility in the goods, normal wear and tear, atmospheric or climatic conditions, pests or vermin, or changes in temperature or humidity.

10.4 We will not be liable for any indirect or consequential loss, including loss of profit, business, opportunity, data, or goodwill, arising from or in connection with our services, whether arising in contract, tort or otherwise.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10.6 You are responsible for arranging any additional insurance cover for your goods if you require a higher level of protection than the limits stated or implied in these Terms and Conditions.

11. Indemnity

11.1 You agree to indemnify us and keep us indemnified against any claims, losses, damages, costs, and expenses arising from your breach of these Terms and Conditions, your negligence or misconduct, or any claim by a third party relating to the goods or to your use of our services, except to the extent caused by our own negligence or breach.

12. Storage Period, Access and Termination

12.1 The storage period will commence on the date the goods are placed into our facility and will continue on a rolling basis or for the fixed term agreed in writing.

12.2 If storage is on a rolling basis, either party may terminate by giving not less than the notice period stated in our agreement. If no notice period is stated, a reasonable period of notice will apply.

12.3 Access to stored goods will be provided during our advertised opening hours or as otherwise agreed. We may require reasonable notice for access, particularly where staff assistance or vehicle access is needed.

12.4 We may refuse access to the storage unit or release of goods while any payments are outstanding or while you are in material breach of these Terms and Conditions.

12.5 On termination of the contract, you must remove all goods from storage and settle any outstanding charges. If you fail to do so, we may exercise our rights in respect of abandoned goods and unpaid charges, including sale or disposal of the goods as described elsewhere in these Terms and Conditions.

13. Events Beyond Our Control

13.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, epidemics, transport disruptions, strikes, lockouts, civil disturbances, acts of terrorism, or changes in law or regulation.

13.2 If an event beyond our control occurs that affects the performance of our services, we will notify you as soon as reasonably practicable and will, where possible, propose alternative arrangements or dates.

14. Data Protection and Privacy

14.1 We will collect and process personal information about you only for the purposes of managing your booking, providing our services, handling payments, and complying with legal obligations.

14.2 We will take reasonable steps to keep your information secure and will not share your details with third parties except where necessary for the performance of the contract, for debt recovery, or where required by law.

15. Changes to These Terms

15.1 We may amend these Terms and Conditions from time to time. The version in force at the time you make a booking will normally apply to that booking, unless we have agreed otherwise or the change is required by law.

15.2 For ongoing storage arrangements, we may update the terms on reasonable notice. Continued use of our services after changes take effect will constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide, including non-contractual disputes or claims.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise preclude any further exercise.

17.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for operational purposes, provided that this does not reduce the level of service or protection afforded to you.

17.4 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any previous agreements or understandings.