Accessibility at Storage Haggerston
Storage Haggerston is committed to providing an accessible and inclusive experience for all visitors, customers, and users of our digital and physical services. We want everyone to be able to store belongings confidently and independently in the Haggerston area, including people who use assistive technologies or require reasonable adjustments.
Our Accessibility Commitment
Our aim is to align our website and online booking processes with the Web Content Accessibility Guidelines, WCAG 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with disabilities, while also improving usability for everyone. We are continually working to review, improve, and maintain accessibility across our digital and in-person storage services in and around Haggerston.
Screen Reader Compatibility
The Storage Haggerston website is designed to work with current screen reader software. We structure our pages using clear headings, descriptive text, and meaningful labels so that users who navigate by audio feedback can move around efficiently. Images are given alternative text where they provide important information, and we avoid relying solely on colour or imagery to communicate essential details about our storage units, pricing, or availability.
We also aim to ensure that forms, such as online reservation or enquiry forms for storage in the Haggerston area, are correctly labelled and can be completed using assistive technologies. Where possible, error messages are written clearly and associated with the relevant form fields to support screen reader users.
Keyboard Navigation
Our website is built to be navigable using a keyboard alone, without the need for a mouse or touchpad. Users can move through menus, form fields, and content using standard keyboard commands such as the Tab, Shift plus Tab, and Enter keys. Interactive elements are designed with a visible focus state so that it is always clear which part of the page is selected when navigating by keyboard.
If you find any part of the Storage Haggerston website that cannot be accessed or operated using only a keyboard, you can contact us to report the issue. We will investigate and work to resolve any identified barriers as quickly as possible.
Ongoing Improvements and Testing
We recognise that accessibility is an ongoing process, especially as we expand our storage services and update our digital tools for customers in Haggerston and the surrounding area. We regularly review our website content, design, and code to maintain WCAG 2.1 AA standards. Where full compliance cannot immediately be achieved, we take steps to provide accessible alternatives and plan for improvements in future updates.
As part of this process, we welcome feedback from users with disabilities, people who use assistive technology, and local organisations focused on accessibility in the Haggerston community. Your input helps us identify areas where we can do better.
Alternative Access to Information
If you experience difficulties accessing information about our storage units, opening hours, pricing, or location details online, we can provide the same information in alternative formats on request. Depending on your needs, this may include large print documents, simplified text, or verbal explanations of key information about our accessible storage options in Haggerston.
Contact for Accessibility Requests
If you encounter any accessibility barriers on the Storage Haggerston website or at our facilities, or if you need information in a different format, you can contact us using the contact form on our website or by reaching out through our usual customer service channels. Please include details about the page or service you were using, what you were trying to do, and the type of support or adjustment you require.
We take all accessibility requests and feedback seriously and will respond as soon as we can. Our goal is to ensure that everyone can make full use of Storage Haggerston and that our services remain as accessible and welcoming as possible for the whole community.
