Haggerston Storage Terms and Conditions

These Haggerston Storage Terms and Conditions set out the basis on which storage services are provided to customers using our self-storage and related facilities. By making a booking, accessing a unit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. These terms are intended to be fair and clear, and they apply to all storage agreements unless we expressly agree otherwise in writing.

For the purposes of these terms, references to “we”, “us” and “our” mean the storage provider operating the service, and references to “you” and “your” mean the customer named on the booking or any authorised user permitted to access the stored goods. If there is more than one customer on an agreement, each customer is jointly and separately responsible for complying with these conditions. The service is provided for lawful storage only and not for living, working, retail, manufacture, or any other unauthorised use.

These storage terms are designed to reflect standard UK service practice. They do not affect your statutory rights as a consumer where those rights apply. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. We may update the terms from time to time to reflect legal, operational, or security changes, and the version applicable to you will be the one in force at the time of booking unless a later version is required by law.

1. Booking Process and Agreement Formation

A booking is usually made by completing our reservation process and confirming the unit type, access period, and any required personal or business details. A reservation does not become binding until we accept it and, where applicable, receive the initial payment or deposit. We may decline a booking at our discretion where we cannot verify identity, where the requested unit is unavailable, or where we reasonably believe the intended use would breach these terms or any law.

When you book Haggerston self-storage, you must provide accurate and complete information. This includes your full name, current address, contact details, and any information reasonably required for account administration, identity checks, or security purposes. If you are booking on behalf of a company, partnership, or other organisation, you confirm that you have authority to bind that entity and that the entity will be responsible for all obligations under the agreement.

Access to a unit may only be granted once the agreement has been accepted and all required documentation has been completed. You are responsible for ensuring that the goods you place in storage are suitable for storage in a dry, secure facility and that they are packed and labelled appropriately. Any inventory list, if requested, must be accurate. We are not responsible for items that were omitted from a list or misdescribed by you.

2. Use of the Storage Unit

You must use the storage unit only for storing goods and only for lawful purposes. You must not use the unit as a place of residence, for sleeping, or for any activity that would create a fire risk, nuisance, or breach of planning, health and safety, or environmental rules. You must not sub-let, assign, or share the unit without our prior written consent.

You are responsible for keeping the unit locked and secure at all times, except when access is being granted by us or our authorised representatives. You must not interfere with the structure, electrics, alarms, doors, or security systems. No nails, screws, adhesives, paint, or permanent fixtures may be attached to the unit unless we have agreed otherwise in writing. Any damage caused by misuse may be charged to you in full.

All goods stored must be your property or goods that you are legally entitled to store. You must not store stolen items, counterfeit goods, items subject to a court order, or goods obtained by fraud. You must notify us immediately if any goods become subject to a legal claim, repossession, or seizure. We may inspect the unit on reasonable notice, or without notice where we believe there is an emergency, a safety concern, or a serious breach of these terms.

3. Payments, Charges, and Late Payment

Charges for storage services are payable in advance unless we agree alternative terms in writing. The price quoted at booking will usually cover the selected unit and agreed service period, but additional fees may apply for insurance, administration, lock replacement, cleaning, disposal, or breach-related costs. We may revise our fees for renewed terms or continued occupancy by giving you reasonable notice.

You authorise us to take payment by the method agreed at booking, including card payment, bank transfer, or direct debit where available. You must keep your payment details up to date and ensure that sufficient funds are available. If a payment fails, is reversed, or is cancelled without our approval, we may suspend access to the unit until all outstanding amounts are cleared. Interest or reasonable recovery charges may be added to overdue sums where permitted by law.

All amounts are stated in pounds sterling unless otherwise indicated and may be subject to VAT or other applicable taxes. If you dispute a charge, you must do so promptly and provide supporting details. You remain responsible for undisputed sums while any query is investigated. Non-payment may result in lien enforcement, restricted access, or termination in accordance with these terms and applicable law.

4. Cancellations, Early Termination, and Refunds

You may cancel a booking before the start date, subject to any non-refundable reservation fee, administrative fee, or other charge disclosed at the time of booking. If you cancel after the agreement has commenced, you must pay all fees due up to the end of the applicable notice period or rental cycle. Accessing the unit after cancellation or termination may be refused unless all sums are settled.

Where an agreement is on a rolling or periodic basis, you must give the notice period stated in your contract or invoice. Unless otherwise stated, notice must be given in writing and will take effect from the next rental period where practicable. Any refund due will be calculated after deducting sums owed to us, including charges for cleaning, damage, lost keys, or abandoned goods handling.

We may terminate your agreement immediately if you commit a serious breach, including non-payment, illegal storage, unsafe conduct, false information, or repeated interference with site security. In less urgent cases, we may give notice and an opportunity to remedy the breach where appropriate. After termination, you must remove all goods promptly. If goods are not collected, we may exercise our rights to deal with them in line with these terms and the law.

5. Insurance, Risk, and Liability

You are responsible for arranging adequate insurance for the full replacement value of your goods. Unless we expressly state otherwise in writing, our service does not include insurance cover for your items. Any insurance we may offer, facilitate, or require is separate from these terms and subject to its own policy conditions. You should check exclusions carefully, particularly for high-value, fragile, perishable, sentimental, or irreplaceable goods.

All goods are stored at your sole risk to the extent permitted by law. We are not liable for loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, storm, theft, criminal damage, pests, power failure, or building faults, except where such loss is directly caused by our proven negligence or wilful misconduct. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

Where we are liable to you, our liability will be limited to the lower of the value of the relevant goods or the amount recoverable under any applicable insurance or legal cap, except where such limitation is not permitted by law. We shall not be responsible for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress. You must take reasonable steps to minimise loss and to protect your goods from harm.

6. Waste, Prohibited Materials, and Environmental Rules

You must not use the storage unit or surrounding area to dump waste. Any rubbish, packaging, unwanted items, or debris must be removed by you and disposed of lawfully. The storage facility is not a waste transfer station, and we may charge for cleaning, clearance, or removal of any material left behind. Haggerston Storage complies with UK waste and environmental rules, and you must not cause us to breach them.

Prohibited materials include hazardous waste, asbestos, chemicals, oils, fuel, solvents, gas cylinders, fireworks, weapons, live animals, biological matter, food likely to rot, and any item that is dangerous, poisonous, flammable, explosive, corrosive, or offensive. You must not store goods that require specialist licences, temperature control, or regulatory oversight unless we have expressly agreed in writing and confirmed that we can lawfully accommodate them.

If we reasonably suspect that prohibited or unsafe materials have been stored, we may isolate the unit, refuse access, notify the relevant authorities, and take whatever steps are reasonably necessary to protect people, property, and the environment. You will be responsible for all associated costs, losses, fines, and claims arising from a breach of this clause, to the extent permitted by law.

7. Access, Security, and Site Rules

You may access the facility only during the stated access hours or at other times we may agree. We may temporarily restrict access for security checks, maintenance, emergencies, or legal compliance. A valid access code, key, card, or identification may be required, and you must not share access credentials with unauthorised persons. Any loss of keys or access devices must be reported immediately, and replacement charges may apply.

We reserve the right to refuse entry to any person who appears to be under the influence of alcohol or drugs, behaves aggressively, or refuses to follow site rules. Children, visitors, and contractors brought onto the premises by you remain your responsibility. You must not smoke, vape, create open flames, or use equipment that could endanger the facility without prior written permission.

The use of CCTV, alarms, locks, and other security measures does not create a guarantee that loss will not occur. You acknowledge that no storage site can be made completely risk-free. Nevertheless, we will take reasonable steps to maintain a secure environment, and you agree to cooperate with our security procedures, including identity verification and incident reporting where necessary.

8. Defaults, Abandoned Goods, and Enforcement Rights

If you fail to pay charges when due, leave goods after your agreement ends, or otherwise breach these terms, we may exercise rights available to us under contract and relevant UK law. These may include denying access, moving goods to another location, applying a lien over stored items, or selling or disposing of goods after proper notice where lawful. Any proceeds may be used first to pay outstanding sums, costs, and expenses, with any surplus handled as required by law.

If goods appear abandoned, we may treat them as abandoned only after reasonable efforts to contact you and after the expiry of any notice period required by law or the agreement. You remain liable for storage charges until goods are removed, collected, sold, or lawfully disposed of. We are not responsible for any decrease in value caused by delay, lawful enforcement action, or deterioration inherent in the goods themselves.

You must ensure that we always have up-to-date contact details. If we are unable to reach you using the information provided, any notice sent to your last known address or email address may be treated as valid where permitted by law. Failure to receive a notice because your details were out of date will not invalidate our rights, provided we have used reasonable methods to communicate with you.

9. Governing Law and General Provisions

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where mandatory jurisdiction rules apply. If you are contracting as a consumer, nothing in these terms limits rights that cannot legally be excluded.

No waiver by us of any breach or delay in enforcing a right shall operate as a waiver of any later breach or right. You may not assign your rights or obligations under the agreement without our written consent. We may transfer our rights and obligations to a successor or purchaser of the business, provided that this does not materially reduce your rights under the agreement or applicable law.

Each clause of these Haggerston storage terms operates separately. If a court or competent authority decides that any clause is unlawful or unenforceable, that clause will be removed only to the extent necessary, and the rest of the agreement will remain effective. By continuing to use the service, you confirm that you have read, understood, and accepted these conditions.